1. Can i know what is the definition for continuous improvement ? (in your own words)
  2. Did Sony use CI concept?Why? and How they apply CI in their company to improve their product quality and also organisation structure(in your own word/idea)
  3. Give me a conclusion for why Sony is important to use this 3 models(BPR,CI,TQM) in their company? How they apply in their company it? This 3 models is important to Sony company?